Privacy Policy

Effective date: June 28, 2026

Cycling Without Age Ventura ("CWA Ventura," "we," "our," or "us") operates the Pilot Portal at portal.cwa-ventura.org. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

When you register for a pilot account, we collect:

• First and last name
• Email address
• Phone number
• Password (stored in encrypted form)
• Whether you are a Spanish speaker (optional)
• Riding area preferences or special skills (optional)

2. How We Use Your Information

We use the information you provide to:

• Create and manage your volunteer pilot account
• Coordinate facility training and ride scheduling
• Send transactional SMS messages related to your account and ride activity (with your consent)
• Contact you by email regarding your volunteer status
• Match you with appropriate facilities based on your preferences and skills

3. SMS Communications

By checking the SMS consent box on the registration form, you agree to receive automatic transactional text messages from CWA Ventura. Message frequency may vary. Standard message and data rates may apply.

• Reply STOP at any time to opt out of SMS messages.
• Reply HELP for assistance.
• Your mobile number will not be sold or shared with third parties for promotional or marketing purposes.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties, except:

• With service providers who help us operate the portal (e.g., hosting, SMS delivery), who are bound by confidentiality obligations
• As required by law or to protect the rights and safety of our volunteers and program participants

5. Data Retention

We retain your information for as long as your volunteer account is active or as needed to operate the program. If you wish to have your account and data deleted, please contact us at the address below.

6. Security

We take reasonable technical measures to protect your personal information, including password encryption. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may request to access, correct, or delete your personal information at any time by contacting us. We will respond to reasonable requests within 30 days.

8. Children's Privacy

The Pilot Portal is intended for adult volunteers only. We do not knowingly collect personal information from individuals under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect any changes. Continued use of the portal after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Cycling Without Age Ventura
cyclingwithoutageventura@gmail.com
cwa-ventura.org